ace78 Responsible
Gaming Policy

1. Our Commitment to Responsible Gaming

At ace78, responsible gaming is not an afterthought — it is woven into the foundation of how we operate. We believe that a sustainable, trustworthy online casino and sports betting platform can only be built on the principle that player welfare comes before commercial gain. Every feature we develop, every bonus we design, and every policy we enforce is evaluated against this standard.

Our responsible gaming programme is built around four core pillars: prevention, protection, awareness, and support. We take active steps to prevent underage gambling, protect vulnerable players from harm, raise awareness of the risks associated with problem gambling, and connect players who need help with appropriate support resources — including our own ace78 Support team, available around the clock.

ace78 serves the Bangladesh market, and we understand that for many players across Dhaka, Chittagong, Sylhet, Khulna, and beyond, online gambling is a form of leisure and entertainment. We want it to remain that way. Our platform provides the tools and information every player needs to make informed, responsible choices about their gambling activity — including how much they spend in Bangladeshi Taka (৳ BDT), how long they play, and when to take a break.

We also recognise that problem gambling can affect anyone — regardless of income level, age (among adults), or experience. Gambling disorder is a recognised condition, and at ace78 we treat it with the seriousness it deserves. Our responsible gaming systems run continuously in the background, monitoring gameplay patterns for indicators of harmful behaviour and enabling our team to act proactively when necessary.

2. 18+ Age Restriction

ace78 operates a strict 18+ only policy. No person under the age of 18 is permitted to register an account, make a deposit, place a bet, or access any real-money game on the ace78 platform. This policy is absolute and is enforced through our Know Your Customer (KYC) verification process.

Why Age Verification Matters

Gambling can be particularly harmful for young people whose decision-making faculties and impulse-control mechanisms are still developing. Exposure to real-money gambling at a young age is associated with significantly elevated risk of developing gambling disorders in adulthood. ace78 is committed to ensuring that our platform is never accessible to anyone below the legal age threshold.

How We Verify Age

During registration, all players are required to confirm that they are aged 18 or above. ace78 reserves the right to request formal identity verification at any point — including before a player's first withdrawal, when a player reaches a certain deposit threshold, or at any time our compliance team deems appropriate. Accepted documents include:

• Bangladesh National Identity Card (NID)
• Valid passport (any nationality)
• Government-issued driving licence with date of birth

Any player found to be under 18 years of age will have their account immediately suspended and permanently closed. Any deposits made by a minor will be returned in full via the original payment method (bKash, Nagad, Rocket, Upay, or bank transfer as applicable). No winnings generated during the period of underage play will be paid out.

3. Signs of Problem Gambling

Problem gambling — sometimes called gambling disorder — exists on a spectrum. Not every player who gambles heavily has a problem, but there are recognised behavioural and emotional patterns that can indicate that gambling has shifted from entertainment to something more harmful. Being able to recognise these signs, in yourself or in someone you care about, is an important first step.

ace78 encourages all players to review the following indicators honestly and regularly. If several of the signs below apply to you, we urge you to use our player protection tools or reach out to our support team.

4. Player Protection Tools

ace78 provides a comprehensive suite of player protection tools that allow you to set boundaries on your gambling activity. These tools are available to all registered players at any time, free of charge, and can be activated immediately through your account settings or by contacting our support team. We strongly encourage every player — not just those experiencing difficulties — to use these tools as part of a healthy, controlled approach to gambling.

5. Self-Exclusion

Self-exclusion is the most powerful tool available to players who feel that gambling is causing significant harm in their lives. When you self-exclude from ace78, your account is suspended and access to the platform is blocked for the duration of the exclusion period. Self-exclusion is a serious, binding measure — it is not a casual pause and cannot be reversed during the active period.

Available Self-Exclusion Periods

How to Self-Exclude from ace78

1. Contact Support: Email [email protected] with the subject line "Self-Exclusion Request" or use the live chat feature within your account. Self-exclusion requests can also be submitted through the Responsible Gaming section of your account settings.
2. Specify Your Period: Clearly state the exclusion period you wish to activate (6 months, 1 year, 3 years, or permanent). Our team will not attempt to dissuade you or offer alternatives — your request will be processed promptly.
3. Confirmation: You will receive a confirmation email to your registered address once the exclusion has been applied. The exclusion takes effect within one hour of confirmation in normal circumstances.
4. Pending Balances: Any available balance remaining in your account at the time of self-exclusion will be returned to you via your most recently used withdrawal method (bKash, Nagad, Rocket, or bank transfer). This process typically completes within 3–5 business days.
5. After the Exclusion Period: When a non-permanent exclusion period expires, you will not be automatically reinstated. You must contact ace78 Support, complete a responsible gaming review, and observe a mandatory 7-day cooling-off period before your account can be reopened.

6. Deposit & Time Limits

Setting deposit and time limits is one of the most effective ways to maintain control over your gambling activity. ace78 makes it straightforward to define personal financial and time-based boundaries, and we encourage every player to do so — whether or not they are experiencing difficulties. Think of limits as a safety net that you set when you are in a calm, rational state, protecting you from decisions made in the heat of the moment.

Deposit Limits

You can set a maximum deposit amount denominated in Bangladeshi Taka (৳ BDT) over daily, weekly, or monthly timeframes. For example, you might set a daily deposit limit of ৳2,000 or a monthly limit of ৳20,000. Once your limit is reached, the ace78 system will decline any further deposit attempts for the remainder of that period, regardless of the payment method used — whether bKash, Nagad, Rocket, Upay, or bank transfer.

Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory 24-hour waiting period before the higher limit comes into force. This cooling-off window is intentional — it gives you time to reconsider whether an increase is genuinely in your best interest.

Loss Limits

In addition to deposit limits, ace78 allows you to set a maximum net loss threshold over a chosen period. This is particularly useful for players who make deposits across multiple sessions and want a hard cap on the total amount they can lose within a given week or month. When the loss limit is reached, your account will be temporarily suspended for betting and gaming activity until the limit period resets.

Session Time Limits

ace78 allows you to set a maximum duration for each individual gambling session. You can choose from preset options (30 minutes, 1 hour, 2 hours, 4 hours) or enter a custom duration. When the session limit expires, a prompt will appear on screen summarising your session activity, and you will be logged out automatically if you do not respond. Session limits reset when you log out and log back in.

Reality Check Intervals

Reality check notifications appear on screen at intervals you define (every 30 minutes, every hour, etc.) while you are actively playing. Each notification shows you how long you have been playing in the current session and your net win or loss figure in ৳ BDT. You can choose to continue playing, take a break, or log out from the notification prompt itself.

7. Support & Help

If you are concerned about your own gambling, or about the gambling of someone you care about, please do not hesitate to reach out. Seeking help is a sign of strength, not weakness. ace78 is here to support you, and there are also dedicated organisations that provide confidential, specialist assistance.

Contact ace78 Support

Our support team is available 24 hours a day, 7 days a week. For responsible gaming queries — including activating limits, requesting time-outs, initiating self-exclusion, or simply talking through concerns — please contact us using the details below. All responsible gaming communications are handled with strict confidentiality.

• Email: [email protected] (subject: Responsible Gaming)
• Response Time: Within 1 hour for self-exclusion and limit requests; within 24 hours for general responsible gaming queries
• Support Page: ace78 Support Centre

External Support Organisations

The following organisations provide free, confidential support for individuals affected by problem gambling. ace78 is not affiliated with any of these organisations, but we provide their details as a public service to players who may need independent assistance.

• National Mental Health Helpline (Bangladesh): Kaan Pete Roi — a confidential emotional support helpline accessible across Bangladesh
• Gamblers Anonymous: A worldwide fellowship of individuals who share their experience and support one another in recovering from problem gambling (gamblinganonymous.org)
• GamCare: International problem gambling support organisation offering counselling and self-help resources (gamcare.org.uk)
• BeGambleAware: Free, confidential information and support for anyone affected by gambling problems (begambleaware.org)

8. Protecting Minors

ace78 takes the protection of minors extremely seriously. Our platform is intended exclusively for adults aged 18 and above, and we employ multiple layers of technical and procedural safeguards to ensure that underage individuals cannot access our services.

Technical Measures

All new account registrations require an age confirmation declaration. Triggered KYC verification requests identity documents that prove date of birth. Our compliance team runs periodic audits of account data to identify potential age-related discrepancies. Any account flagged as potentially belonging to a minor is suspended pending full verification.

Advice for Parents and Guardians in Bangladesh

If you share a device — desktop, laptop, or mobile phone — with a minor, we strongly recommend taking the following precautions to prevent inadvertent access to ace78 or other gambling websites:

• Install parental control or web-filtering software on shared devices (e.g., Norton Family, Qustodio, or the built-in parental controls available on Android and iOS)
• Do not save your ace78 login credentials in shared browsers or on shared devices
• Log out of your ace78 account completely after every session, rather than simply closing the browser tab
• Enable password or biometric lock on your mobile wallet apps (bKash, Nagad, Rocket, Upay) to prevent unauthorised deposits
• Talk openly with the young people in your home about the risks of gambling and the importance of age restrictions

Reporting Underage Access

If you believe that a person under the age of 18 has accessed or attempted to access ace78, please report it to our compliance team immediately at [email protected] with the subject line "Underage Access Report". We will investigate the report within one business day and take all necessary action. All reports of this nature are treated with absolute confidentiality.