ace78 Privacy Policy

ace78 ("we", "us", "our") operates the online casino and sports betting platform accessible at ace78.club. As a platform serving players in Bangladesh, we are committed to protecting the personal information of every user who interacts with our services. This Privacy Policy describes our data practices in clear, plain English — because we believe you have the right to know exactly how your information is handled.

This policy applies to all personal data collected through the ace78 website, including data submitted during registration, account management, payment transactions, customer support interactions, and general browsing of the platform. It covers both registered players and visitors who browse ace78.club without creating an account.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, which together govern your relationship with ace78.

1. Information We Collect

ace78 collects personal information through several channels. The type of data collected depends on how you interact with our platform. We collect only the data that is necessary for the purposes described in this policy and do not gather information beyond what is reasonably required to operate a safe, compliant gaming platform.

1.1 Registration Data

When you create an ace78 account, we collect the following information:

• Full legal name
• Date of birth (required for 18+ age verification)
• Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere in Bangladesh)
• Email address
• Mobile phone number
• Preferred currency (Bangladeshi Taka, ৳ BDT)
• Username and password (password stored in hashed, non-reversible form)

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and to verify that all players are aged 18 or above, ace78 may request the following documents at registration, upon first withdrawal, or at any time our compliance team deems appropriate:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of address (utility bill, bank statement, or official correspondence dated within 3 months)
• Proof of payment method (screenshot or redacted bank statement confirming ownership of the bKash, Nagad, Rocket, Upay, or bank account used for deposits)
• Selfie or live-verification image for facial matching purposes

1.3 Financial Transaction Data

When you make a deposit or withdrawal on ace78, we record:

• Transaction amount in ৳ BDT
• Payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer)
• Mobile wallet number or masked card/bank account number
• Transaction timestamp and reference number
• Transaction status (pending, completed, failed, or reversed)

ace78 does not store full card numbers, CVV codes, or full bank account numbers. Payment data is handled via secure, encrypted payment processing systems and is never stored on ace78 servers in unprotected form.

1.4 Gaming Activity Data

As part of normal platform operations, ace78 automatically records details of your gaming activity, including:

• Games played, stakes placed, and outcomes recorded
• Session start and end times (Bangladesh Standard Time, UTC+6)
• Bonus claims and wagering progress
• Sports betting selections, markets, and wager amounts
• Live casino table history

This data is used primarily to ensure game integrity, resolve disputes, calculate bonus eligibility, and monitor for responsible gaming concerns.

1.5 Technical & Device Data

When you access ace78, our servers automatically collect certain technical data:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Referring URL and pages visited on ace78.club
• Session duration and click-path within the site
• Error logs and crash reports

1.6 Customer Support Data

When you contact ace78 Support, we retain records of all communications including the subject matter of your query, the channel used (live chat or email), the date and time of contact, and any resolution steps taken. These records help us maintain service quality and resolve recurring issues.

2. How We Use Your Data

ace78 processes personal data for specific, legitimate purposes only. We do not use your data for any purpose that is incompatible with the reasons it was originally collected. The primary purposes for which we use your personal information are set out below.

2.1 Account Management & Service Delivery

Your registration data is used to create and maintain your ace78 account, authenticate your login sessions, process deposits and withdrawals in ৳ BDT via bKash, Nagad, Rocket, and other supported methods, and provide access to our full range of games including cricket betting, live casino, slots, and Double Exposure Blackjack.

2.2 Legal Compliance & Fraud Prevention

ace78 processes KYC and financial data to meet its legal obligations, including age verification (18+ requirement), anti-money laundering (AML) screening, and detection of fraudulent or suspicious activity. Where our compliance systems flag an account for review, relevant data may be analysed by our compliance team or shared with appropriate authorities as required by law.

2.3 Responsible Gaming Monitoring

Gaming activity data is analysed to identify patterns that may suggest problem gambling behaviour. Where our responsible gaming systems detect concerning patterns — such as rapidly escalating stakes, extended uninterrupted play sessions, or repeated attempts to reverse self-exclusions — we may proactively impose account controls. This processing is carried out in the legitimate interests of player welfare.

2.4 Customer Support

Support records and account data are used to respond to your queries, investigate complaints, and improve the quality of our support service. We may review previous interactions with your account when handling a new query in order to provide accurate and contextually appropriate assistance.

2.5 Marketing & Promotional Communications

With your consent, ace78 may use your email address and phone number to send promotional communications about bonuses, new games, and platform updates relevant to players in Bangladesh. You may withdraw your consent to marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.

2.6 Platform Security & Integrity

Technical and device data is used to detect and prevent unauthorised access, identify bot activity or automated scripts, investigate potential collusion between players, and protect the integrity of our betting and casino systems. Security monitoring is carried out on the basis of ace78's legitimate interests in operating a safe and fair gaming environment.

2.7 Analytics & Service Improvement

Aggregated and anonymised usage data is analysed to understand how players navigate the ace78 platform, which games and features are most popular, and where technical improvements are needed. This analysis does not identify you as an individual and is used solely to improve the ace78 experience for all users.

3. Data Sharing & Disclosure

ace78 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Game Providers

To facilitate gameplay, certain session data (such as player ID and game stake) is shared with our certified game studio partners including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers act as data processors on our behalf and are contractually bound to use this data solely for the purpose of delivering the game experience. They are not permitted to use your data for their own marketing or profiling.

3.2 Payment Processors

Financial transaction data is shared with payment service providers such as bKash, Nagad, Rocket, Upay, and the relevant card networks (Visa, Mastercard) or banking partners (BRAC Bank, City Bank, Islami Bank, Dutch-Bangla Bank, Sonali Bank) solely for the purpose of processing your deposits and withdrawals. Each payment provider operates under its own privacy policy and security standards.

3.3 Legal & Regulatory Authorities

ace78 may disclose personal data to law enforcement, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or regulatory instruction. We may also disclose data where we believe in good faith that disclosure is necessary to prevent fraud, protect the safety of our users, or defend ace78's legal rights.

3.4 Service Providers & Technology Partners

We engage third-party service providers who assist in operating the ace78 platform, including cloud hosting providers, cybersecurity firms, and identity verification technology vendors. These providers process personal data only on our documented instructions and are contractually obligated to maintain appropriate data protection standards.

3.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of ace78's business assets, personal data held by ace78 may be transferred to the acquiring entity as part of that transaction. We will notify affected users via their registered email address prior to any such transfer and will ensure that the acquiring entity is bound by equivalent privacy commitments.

4. Cookies & Tracking Technologies

ace78 uses cookies and similar tracking technologies to deliver a functional, personalised, and secure experience on our platform. A cookie is a small text file placed on your device by a website you visit. Cookies allow ace78 to recognise your device across sessions and to remember certain preferences and settings.

4.1 Types of Cookies We Use

4.2 Managing Your Cookie Preferences

Strictly necessary cookies cannot be disabled, as they are essential for the secure operation of your ace78 account. For all other cookie categories, you may update your preferences at any time through your browser settings. Most modern browsers (Chrome, Firefox, Safari, Edge) allow you to view, block, or delete cookies via the browser's privacy or settings menu. Please note that disabling functional cookies may affect certain platform features such as saved preferences and game settings.

4.3 Local Storage & Similar Technologies

In addition to cookies, ace78 may use browser local storage and session storage to save temporary data that improves your experience — for example, preserving your game state during a brief connection interruption. This data is stored on your device and is not transmitted to our servers in identifiable form.

5. Data Security

ace78 takes the security of your personal data seriously. We implement a layered set of technical and organisational security measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure.

5.1 Technical Safeguards

• 256-bit SSL/TLS Encryption: All data transmitted between your device and ace78 servers is encrypted using 256-bit SSL/TLS — the same encryption standard employed by leading banks operating in Bangladesh.
• Password Hashing: Your account password is stored using a strong one-way hashing algorithm. ace78 employees and support staff cannot view your password in plain text.
• Two-Factor Authentication (2FA): Where available, ace78 offers 2FA to add an additional layer of protection to your account login process.
• Intrusion Detection: Our infrastructure is monitored around the clock by automated intrusion detection and prevention systems that flag unusual access patterns in real time.
• Data Minimisation: ace78 retains only the data it needs. Payment card details are never stored on our servers; full card numbers and CVV codes pass directly through PCI-DSS compliant payment gateways.

5.2 Organisational Safeguards

• Access to personal data is restricted to ace78 staff who require it to perform their specific job functions.
• All staff with access to personal data undergo data protection training and are bound by confidentiality obligations.
• Internal data access is logged and audited regularly to detect any unauthorised or anomalous access.
• Third-party service providers with access to personal data are required to demonstrate compliance with equivalent data security standards before being engaged.

5.3 Data Breach Response

In the unlikely event of a personal data breach that poses a risk to your rights and interests, ace78 will notify affected users via their registered email address within a reasonable timeframe following discovery of the breach. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the steps ace78 is taking to address it.

6. Data Retention

ace78 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The table below summarises our standard retention periods by data category.

Upon expiry of the relevant retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Where data is anonymised rather than deleted, the anonymised dataset may be retained for longer periods for statistical and analytical purposes.

If you request deletion of your account, ace78 will delete or anonymise your personal data in accordance with the retention periods above. Note that certain data must be retained for the legally mandated periods even following an account deletion request — in such cases, the data will be quarantined and used only for the legally required purpose.

7. Your Privacy Rights

ace78 respects your rights in relation to your personal data. As a player on our platform, you have the following rights, which you may exercise at any time by contacting our support team:

7.1 Right of Access

You have the right to request a copy of the personal data that ace78 holds about you. We will provide this information in a commonly used, machine-readable format within a reasonable timeframe following receipt of your verified request.

7.2 Right to Rectification

If you believe that any personal data ace78 holds about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may update certain account details (such as your email address or phone number) directly through your account settings. For changes to identity documents or other sensitive data, please contact Support.

7.3 Right to Erasure

You may request that ace78 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and there is no other legal basis for processing, or where the data has been unlawfully processed. Please note that ace78 may be required to retain certain data for legal or regulatory reasons even following an erasure request — we will inform you of any such limitations when responding to your request.

7.4 Right to Restrict Processing

You may request that ace78 temporarily restrict the processing of your personal data — for example, while a dispute about the accuracy of that data is being resolved. During a restriction period, ace78 will continue to store your data but will not use it for active processing beyond what is strictly necessary.

7.5 Right to Data Portability

Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to request that it be transmitted directly to another controller where technically feasible.

7.6 Right to Object

You have the right to object to the processing of your personal data where that processing is based on ace78's legitimate interests — including profiling for responsible gaming monitoring or marketing purposes. Where you object to processing for direct marketing purposes, ace78 will cease that processing immediately. For other objections, we will assess whether our legitimate interests override your rights and respond accordingly.

7.7 Right to Withdraw Consent

Where ace78 processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of any processing carried out before the withdrawal.

8. Policy Updates & Contact

8.1 Changes to This Policy

ace78 reserves the right to update or modify this Privacy Policy at any time. When we make material changes to the policy, we will notify registered players via their registered email address and will update the "Effective Date" shown at the top of this page. Your continued use of ace78 following notification of a material change constitutes your acceptance of the updated policy.

We encourage all players to review this Privacy Policy periodically to stay informed about how ace78 protects their data. The most current version of this policy is always available at ace78.club/privacy-policy.

8.2 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ace78 handles your personal data, please contact our dedicated Privacy team using the details below. All privacy-related communications are treated with strict confidentiality.

• Email: [email protected]
• Subject Line: Privacy Policy Enquiry
• Response Time: Within 3 business days for general enquiries; within 30 days for formal data rights requests
• Support Page: ace78 Support Centre