ace78 — Your Questions,
Answered Clearly

ace78 accepts three forms of identity document for KYC verification: your Bangladesh National Identity Card (NID), a valid passport, or a government-issued driving licence that clearly shows your full name and date of birth. Upload a clear photo or scan of the document through your Account Settings page. Verification is typically completed within 24 hours on business days.

No. ace78 strictly permits one account per person. Operating multiple accounts is a violation of the Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances held within them. If you have lost access to an existing account, contact [email protected] rather than creating a new one.

Click the 'Forgot Password' link on the ace78 login page and enter your registered email address or mobile number. A password reset link or OTP will be sent to you within a few minutes. Follow the instructions in that message to set a new password. If you no longer have access to your registered email or phone, contact ace78 Support directly for assisted account recovery.

To permanently close your ace78 account, email [email protected] with the subject line 'Account Closure Request' from your registered email address. Our compliance team will process the request within one business day. Any remaining balance will be returned via your most recently used withdrawal method before the account is closed. Note that account closure is different from self-exclusion — if gambling harm is a concern, consider self-exclusion instead.

bKash deposits on ace78 are processed instantly in the vast majority of cases. Once you confirm the transfer from your bKash app, funds typically appear in your ace78 wallet within 30 seconds to 3 minutes. During peak periods or occasional network delays, processing may take up to 15 minutes. If your deposit has not arrived after 30 minutes, contact ace78 Support with your bKash transaction ID.

The minimum deposit on ace78 is ৳200 BDT for mobile wallet payments including bKash, Nagad, Rocket, and Upay. For bank transfers via BRAC Bank, City Bank, or Islami Bank, the minimum deposit is ৳500 BDT. There is no upper limit on deposits, though very large single deposits may trigger a routine KYC review for security purposes.

To withdraw via Nagad, log in to your ace78 account, go to the Cashier section, select Withdrawal, choose Nagad as your method, and enter the amount and your registered Nagad mobile number. Withdrawals to Nagad are typically processed within 1 to 4 hours during business hours. Your account must be fully KYC-verified before your first withdrawal can be approved.

The minimum withdrawal on ace78 is ৳500 BDT for all supported payment methods, including bKash, Nagad, Rocket, Upay, and bank transfer. There is no processing fee charged by ace78 on standard withdrawals. Note that your own mobile wallet provider or bank may apply their own transfer fees independent of ace78.

ace78 does not charge any platform-level fees on deposits or standard withdrawals. However, your payment provider — such as bKash, Nagad, Rocket, or your bank — may apply their own transaction charges as per their standard fee schedule. ace78 has no control over third-party provider fees. We recommend checking your mobile wallet's fee structure for outgoing and incoming transfers.

Most ace78 withdrawals to bKash, Nagad, Rocket, and Upay are processed within 1 to 4 hours during normal business hours (Bangladesh Standard Time, UTC+6). Bank transfers to Dutch-Bangla Bank, BRAC, City Bank, or Islami Bank typically take 1 to 3 business days. Withdrawals requested outside business hours or on public holidays may take slightly longer to process.

Yes. ace78 offers cricket betting on a wide range of tournaments including the Bangladesh Premier League (BPL), the Indian Premier League (IPL), ICC T20 World Cup, Test matches, and ODI series featuring the Bangladesh Tigers. Markets typically include match winner, top batsman, total runs, and live in-play betting. Odds are updated in real time and displayed in BDT.

ace78 hosts hundreds of slot titles from leading studios including Pragmatic Play, NetEnt, Microgaming, and Spribe. Games span classic three-reel slots, five-reel video slots, and Megaways titles with thousands of ways to win. Each game page displays the published RTP (return-to-player) percentage so players can make informed choices before wagering real money.

Yes. ace78 is fully optimised for mobile browsers on both Android and iOS devices. The platform runs directly in your mobile browser — no app download is required. The responsive design adjusts to any screen size, and all features including deposits via bKash, live cricket betting, slot games, and account management are fully functional on mobile.

RTP (Return to Player) varies by individual slot title at ace78 and is set by the game provider, not by ace78 itself. Most slots on the platform carry RTPs between 94% and 97%. You can find the specific RTP for any game in the game's information or paytable section before you start playing. Higher RTP games generally return more to players over a large number of spins.

Yes. ace78 features a live casino section powered by Evolution Gaming and Ezugi, offering real-time table games including Live Roulette, Live Baccarat, Live Blackjack (including Double Exposure Blackjack), and game-show style titles. Live dealers stream in HD from professional studios and the games can be played from any device, including mobile, with no software installation required.

ace78 offers a welcome bonus for new players on their first deposit. The exact bonus amount and match percentage are displayed on the current promotions page within your account, as offers may be updated periodically. All welcome bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before claiming.

Wagering requirements on ace78 bonuses specify how many times you must bet the bonus amount (or bonus plus deposit, depending on the promotion) before the resulting balance becomes withdrawable. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place ৳20,000 in qualifying bets before withdrawing. Specific requirements are detailed in each promotion's terms and conditions.

Yes. All ace78 bonuses carry an expiry date, typically between 7 and 30 days from the date of issue depending on the promotion. If the wagering requirements are not completed within the validity period, the bonus and any winnings derived from it are forfeited automatically. Check the individual promotion terms in your account for the exact expiry window of any active bonus.

ace78 rewards regular players through an ongoing loyalty programme where consistent play earns points redeemable for bonus funds, free spins, and exclusive promotions. High-volume players may be invited to the VIP tier, which includes dedicated account management, faster withdrawal processing, and access to tailored promotions. Contact [email protected] to learn more about VIP eligibility.

ace78 operates as a safe and reliable platform using 256-bit SSL encryption to protect all account data and financial transactions. The platform employs certified Random Number Generator (RNG) technology for all casino games to ensure fair outcomes. Player funds are held separately from operational funds. ace78 is committed to responsible gaming and all accounts undergo identity verification to maintain a secure environment.

ace78 protects all personal and financial data using industry-standard 256-bit SSL/TLS encryption across the entire platform. Your account is protected with password hashing, and two-factor authentication is available for additional security. ace78 does not sell or share your personal data with third parties for marketing purposes. Full details are available in the ace78 Privacy Policy.

The minimum age to register and play on ace78 is 18 years old. This is a strict policy with no exceptions. All players are required to confirm their age during registration, and ace78 may request identity documents at any time to verify age compliance. Any account found to belong to a person under 18 will be immediately closed and all deposits returned.

To self-exclude from ace78, email [email protected] with the subject 'Self-Exclusion Request' and specify your preferred exclusion period (6 months, 1 year, 3 years, or permanent). Self-exclusion is applied within one hour of your request being confirmed. During the exclusion period, your account is fully suspended, all marketing is stopped, and the exclusion cannot be reversed. Your available balance will be returned to you via your last withdrawal method.

Yes. ace78 allows you to set daily, weekly, or monthly deposit limits in Bangladeshi Taka (৳ BDT) through your Account Settings under the Responsible Gaming section. Once a limit is reached, no further deposits are accepted until the period resets. Decreasing a limit takes effect immediately; increasing a limit requires a mandatory 24-hour cooling-off period before the change takes effect.